How to order with lotus collection.com

When you see something you wish to purchase, for lotus jewel purchases click on suede colour then click add to shopping bag., if you wish to continue shopping simply repeat process. Follow the order process where you can choose your payment and delivery options.

All jewellery is packaged in a free organza pouch to keep your jewel in its best condition.

When you finalise payment on your purchase and have filled out the secure order form, you have a couple of options to pay for your order.

Credit Card ** We accept Bankcard, Mastercard, Visa, Amex
Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we will bill the purchase to your account just as soon as payment has been cleared.

Over the phone
If you are having trouble with your selection and a friendly voice would suit better, and you’d prefer to place your order over the phone, one of us here in the office would be more than happy to take your order and credit card details.

Australia please call 02 66855369
International please call +(61) 2 66855369

Direct Debit
If you are more comfortable paying by Internet Banking use this option.
By direct deposit – (please include order number in description)

Lotus Collection
Westpac Bank – Byron Bay
BSB: 032573
Account No: 192405

Receipt
At the end of the payment process you will be sent an email confirming your order has been finalised.

Pricing & gst
All prices on this website are in Australian dollars. Prices are all inclusive of Australian GST. International customers are not charged any sales tax.

about your order
If you have any questions on payments or delivery or any other matter regarding your order, please email us at info@lotuscollection.com.au and we will be happy to help you.

DELIVERY
At Lotus collection we aim to have your order on it’s way to you hours from receipt of full payment. The standard delivery of time of 3-5 working days will apply to most domestic orders. However, some product Items that are not in stock could take longer, Lotus collection will notify the purchaser be email or phone when this is the case. Lotus collection’s objective however is to have all products in stock at all times. Please allow 5-10 working days for delivery of international orders.

Delivery Charges
These rates are fixed and cover postage charges, packing and insurance.

GIFT VOUCHERS
Gift Vouchers may only be redeemed at our on-line shop.
There will be a receipt attached to the Gift Voucher. The customer order number must be used to redeem the Gift Voucher upon its redemption at our on-line shop.
Gift Vouchers are valid for 6 months from the date of purchase.
Gift Vouchers are not redeemable for cash.
Unfortunately Lotus Collection does not take responsibility for any lost or stolen Gift Vouchers.

RETURNS and EXCHANGES
You or the recipient of an order may return an item that has been purchased from lotuscollection.com because you have changed your mind or are unhappy with a gift.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you have not returned the item.
It is your responsability to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product’s are in a saleable condition upon return.

Firstly you must notify Lotus collection by email info@lotuscollection.com.au to obtain ID number, or please call on 02 66855369 during office hours.

You must provide proof of purchase being either an invoice, bank statement, email confirmation from lotus collection.

You must return the goods to the following address:

Lotus collection Returns
PO Box 205
BYRON BAY
NSW 2481
Australia

All returned products must be:
1. unused, unopened and in original condition
2. undamaged
3. returned within 14 days of delivery.

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a Lotus collection credit note. However you will pay the delivery costs of the return to Lotus collection and re-delivery to you. We will not refund initial delivery, wrapping and other fees.

Goods Damaged or Faulty on Delivery
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. No responsibility is accepted for damage to goods when the care instructions have not been adhered to. Care instructions are on the labels and swing tags of goods. We advise the customer to be ‘gentle’.

SECURITY & PRIVACY
We want you to be able to order from lotuscollection.com with total confidence. We strive to ensure the security,integrity and privacy of personal information submitted to our site, and we review and use measures in light of current technologies. We will take all reasonable steps to protect the personal information you may transmit to us.

What Personal Information about you do we gather? The information about the people who use our website and shopping cart is important to how we run the site and we use it to continually improve your experience with us.

Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter into our website or give us in any other way.

You can choose not to provide certain information, however there are basic details such as contact information which are required for us to be able to establish a new account or communicate with you.

Any Credit Card information is used for the sole purpose of billing you for purchase and is protected by multiple layers of security and encryption.

Automatic Information:
We receive and store certain types of information whenever you interact with us. Information such as IP addresses help us to analyse visitor trends but are not linked to any information that personally identifies you.

Like many Web sites, our website uses "cookies," that allows us to obtain certain types of information about how our website is used when your Web browser accesses our site.

A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

How do we use this information?
We gather personal information for the primary purposes of communicating with users or processing online orders. We may need to contact users regarding their account or enquiry and all new account owners will be contacted regarding their account setup.

Occasionally we may need to send updates regarding our products or notifications regarding important account matters. Users have the option to opt-out of any communications containing non-essential promotional material by emailing us.

We release user’s personal information only when we believe release is required to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety us, our users, or others.

This however DOES NOT include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes. Information is used only when specifically required to deliver our services.

How secure is this information?
We use the National Secure Internet Payment service utlising SSL security to encrypt sensitive information such as credit card details submitted by users purchasing our products via the secure online order form. Any user information stored either online or offline by us is kept in a secure location and access is restricted to authorised employees only.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Limitations
Our website may from time to time contain links to other sites. We take no responsibility for the privacy practices of these websites or any websites that link to our website.

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concerns about privacy with us, please send your questions or comments via email. Feedback We welcome your feedback. If you have comments on any aspect of our service, we would love to hear from you. Send a letter or email us at info@lotuscollection.com.au